Position Overview: We are seeking a motivated and detail-oriented Program Coordinator to support our growing EMEA eCommerce team.
On a day to day basis, this role will be responsible for helping us manage our programs, customer orders, inbounds and inventory levels, as well as occasionally assisting with customer service and pulling stock or sales data.
The ideal candidate has strong eye for detail, is resourceful and comfortable working with various complex systems and procedures.
Key Responsibilities
- E-com Product and Site Management:
- Work with Program Manager, Merchandiser and E-commerce team to produce and update webstores
- Create new products or categories in PIM or other relevant platforms such as Magento, Shopware or Shopify.
- Order Management
- Monitor flow of orders and ensure orders are fulfilled and closed in line with service level agreements.
- Investigate or escalate any issues or delays or relevant stakeholders
- Manual order entry may be required for some projects
- Inventory Management Support:
- Monitor inventory levels, ensuring accuracy across 3PL data and internal figures.
- Receive stock PO's in EBS
- Cross-check received quantities against ordered quantities
- Liaise with internal and external stakeholders, such as our warehouse or suppliers for stock delivery updates, discrepancies or issues.
- Assist purchasing team with chasing outstanding PO's with suppliers.
- Reporting, Analytics & Insights
- Pull and compile inventory or sales reports from internal systems and third-party platforms.
- Manage or prepare clear, accurate reports and dashboards for Program Managers to support strategic decision-making.
- Marketing & Creative
- Help ideate and put together marketing campaigns, newsletter and new banner content
- Knowledge of Google Analytics is a beneficial to help with marketing efforts
- We occasionally have to get creative ourselves and create/correct product images in Photoshop/Canva ourselves. Knowledge of Photoshop is beneficial.
