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PLDT

Product Specialist, Legacy Data Churn Management

3-5 Years
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  • Posted 22 hours ago
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Job Description

FUNCTIONAL DUTIES & RESPONSIBILITIES

  • Owns and drives churn mitigation and retention programs for the legacy data portfolio through proactive customer engagement and structured migration to Managed SD-WAN or Hybrid networking set-up
  • Identifies at-risk accounts and executes targeted retention, recovery, and migration strategies to protect and sustain revenue
  • Leads legacy data transformation programs, including migration from MPLS services to Managed SD-WAN in coordination with Sales, Pre-Sales, Network Operations and Delivery teams
  • Develops retention offers, bundled solutions, and commercial strategies to defend at-risk revenue and improve customer retention
  • Tracks and reports performance including churn, retention, migration conversion, and revenue recovery metrics

TECHNICAL

  • Legacy data services — Leased Line, MPLS, ATM, Frame Relay
  • SD-WAN as migration target — productization, commercial structures, transition methodology
  • Customer analytics — at-risk account identification, churn modeling, consumption analysis
  • Retention program design — playbooks, save offers, executive engagement
  • Reporting — churn dashboards, save-rate tracking, migration funnels

QUALIFICATIONS

EDUCATION

  • Bachelor's degree in Engineering, Business, Information Technology, or any related course.

WORK EXPERIENCE

  • At least 3-5 years of experience in data connectivity product management, customer retention, loyalty programs, lifecycle management, or enterprise sales within telecommunications, technology, or customer-centric industries
  • Direct exposure to legacy data services and SD-WAN strongly preferred
  • SD-WAN, Cisco, or Fortinet certifications preferred

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About Company

Job ID: 149133439

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