Job Description
Shape the future of Home Lending by leading the technology roadmap that powers Capital Markets. In this role, you turn customer insights into secure, scalable products that make borrowing and servicing simpler. You collaborate with business leaders and engineers to solve complex problems and deliver measurable outcomes. Join us to build solutions that protect our customers, streamline operations, and advance our mission. Your leadership influences strategy, controls, and the customer journey across multiple lines of business.
As a Product Owner in Home Lending Capital Markets, you lead the technology roadmap and prioritize work that delivers outcomes for customers and the business. You partner with cross-functional teams to translate needs into actionable plans and measurable results. Together, we make data-informed decisions, champion a security-first mindset, and continuously improve experiences across Secondary Marketing, Mortgage Servicing Rights, Portfolio, and Loan Delivery.
Job Responsibilities
- Set and deliver the technology vision and roadmap for Home Lending Capital Markets.
- Define and report product objectives and key results to guide outcomes.
- Make data-informed decisions that drive business performance and financial results.
- Maintain deep understanding of customer and user journeys to inform prioritization.
- Validate features to ensure they solve client and user problems end to end.
- Build strong partnerships with upstream and downstream technology and business teams.
- Apply disciplined project management across multiple initiatives to ensure delivery.
- Champion a security-first mindset and lead work on controls, compliance, and audit readiness.
- Lead, coach, and retain a high-performing cross-functional team with clear accountability.
- Facilitate requirements discussions, translate needs into a prioritized roadmap, and measure success.
- Partner with Business Management on budgeting, forecasting, compliance, reporting, and automation.
Required Qualifications, Capabilities, And Skills
- Bachelor's degree in Business, Finance, or Management Information Systems.
- 3 years of team management experience.
- Strategic thinking with the ability to interpret market trends.
- Experience with Agile product management and backlog tools such as Jira and Confluence.
- Experience with scaled Agile frameworks.
- Process organization and release readiness planning experience.
- Strong audit, operational risk, and controls mindset.
- Stakeholder engagement, negotiation, and conflict resolution skills.
- Ability to work to defined timelines and delivery schedules.
- Proficiency in Microsoft Office, especially Excel with macro creation and Visual Basic for Applications.
- Budget and finance management experience.
Preferred Qualifications, Capabilities, And Skills
- Python programming experience.
- Experience in Home Lending Capital Markets, including Secondary Marketing, Mortgage Servicing Rights, Portfolio, and Loan Delivery.
- Hands-on experience preparing for audits and control testing.
- Experience contributing to business management activities such as budgeting, forecasting, compliance, reporting, and automation.
- Familiarity with objectives and key results practices and product metrics.
- Experience mentoring Product Owners and scrum teams.
- Certification in Agile practices or Lean methods.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.
