Product Operations Manager

Sinch is a global leader in cloud communications for mobile customer engagement. Our cloud communications platform-as-a-service (CPaaS) powers messaging, voice, and email communications between businesses and their customers. We serve enterprises and developers worldwide, helping them to connect and engage with their customers through our innovative solutions like Sinch MessageMedia and Sinch Engage.

Join Our Team as a Product Operations Manager at Sinch! Are you passionate about harmonizing processes and shaping the future of global communications Sinch is looking for a driven Product Operations Manager to act as a vital bridge between our product, engineering, and commercial teams. This role is open to candidates in Malaysia, Singapore, and Philippines.

In this role, you will be at the heart of our mission to deliver high-quality, scalable messaging and communication platforms to thousands of clients worldwide. You'll have the autonomy to dream big and the support to make it happen, turning innovative concepts into reality with immediate impact.

What You'll Do

• Process Design & Harmony: Design and implement cross-functional practices to synchronize product development and introduction.
• Data & Governance: Manage product master data and lead governance rituals to ensure alignment and continuous improvement.
• Commercial Enablement: Oversee product documentation, packaging, and pricing, and create business cases for new market opportunities.
• Routing & Optimization: Implement product and routing changes to enhance service delivery and customer experience.
• Cross-Functional Leadership: Serve as a key link between our technical, sales, and support teams to drive product success.

Who You Are

• Experienced Professional: You have 2-5 years of experience in product operations, project management, or a similar role, ideally within a B2B SaaS or CPaaS environment.
• Industry Knowledge: You have a solid understanding of wholesale, presales, or product functions at an operator. Experience with A2P SMS messaging is a big plus!
• Analytical & Strategic: You excel at analyzing business cases, using data to inform decisions, and managing complex projects in a fast-paced setting.
• Collaborative & Communicative: You are a master of stakeholder management with exceptional English communication skills, confident in presenting to both technical and commercial audiences.
• Problem Solver: You thrive on driving strategic initiatives while maintaining a keen eye for detail.

Why Sinch

At Sinch, we Dream Big, Win Together, and Keep it Simple. You'll be part of a global, collaborative team with the flexibility of remote work and hubs in vibrant cities like Kuala Lumpur and Singapore. We offer comprehensive benefits and the opportunity to make your mark on the future of communication.

Ready to join us Apply now and let's build the future together! #Sinch #ProductOps #Hiring #CPaaS #SaaS #TechJobs