What We Offer
- Competitive Salary Packages
- Professional Development Opportunities
- Hybrid Work Setup
- Equipment Provided
- Day 1 HMO
- Life Insurance
Position Overview
The
People Project Manager is responsible for leading and delivering strategic internal and external HR-related projects, including system implementations, process improvements, compliance initiatives, and client-facing solutions. The role ensures that all projects are executed efficiently, within scope and timeline, and aligned with organizational goals by applying structured project management methodologies, driving cross-functional collaboration, and delivering measurable business impact.
WHAT WILL YOU DO
HR Operations & Process Improvement
- Lead initiatives focused on improving HR processes, workflows, and service delivery models (e.g., onboarding, offboarding, internal requests, support channels)
- Identify inefficiencies in People Support operations and implement scalable, sustainable solutions
- Standardize processes through development and implementation of SOPs, workflows, and service guidelines
- Support automation and system enhancement initiatives to improve turnaround times and service quality
Risk & Issue Management
- Identify and assess risks across internal and external projects
- Develop and implement contingency plans to minimize disruptions
- Manage change requests effectively, balancing scope, time, and resource impacts
Internal & Cross-Functional Project Delivery
- Coordinate with HR, Finance, IT, and Operations to implement projects impacting workplace support, compliance, and employee services
- Ensure seamless execution of initiatives that require multi-department collaboration
- Act as the central point of coordination for People Support–related projects across the organization
- Drive accountability and alignment among stakeholders to ensure timely delivery
Monitoring, Reporting & Service Governance
- Track project progress, service performance, and key operational metrics (e.g., turnaround time, resolution rates, engagement levels)
- Prepare and present regular reports on project status, service improvements, and impact to leadership
- Establish dashboards and tracking mechanisms for People Support initiatives
- Conduct post-implementation reviews to assess effectiveness and identify improvement opportunities
Process Standardization & Capability Building
- Apply appropriate project management methodologies (Agile, Waterfall, or Hybrid) depending on initiative needs
- Drive consistency across People Support initiatives through standardized tools, templates, and frameworks
- Develop playbooks and knowledge resources for recurring HR operations and employee support processes
- Support capability building by guiding team members on structured project execution and process improvement
Other Duties as Needed
- Perform other HR and project-related tasks as assigned by the VP People
WHAT SHOULD YOU HAVE
- Bachelor's Degree in Psychology, Behavioral Science, Human Resource Management, Business Administration, or any related field
- At least 3-5 years of experience in HR operations, employee experience, office administration, or project management. Experience in handling employee-facing programs, workplace initiatives, or HR service delivery is highly preferred
- Project Management: Managing end-to-end HR and People Support initiatives
- HR Operations & Service Delivery: Experience in workplace support, engagement programs, and administrative processes
- Process Improvement: Developing SOPs, workflows, and scalable service models
- Data Analysis & Reporting: Tracking service metrics and generating insights for improvement
- Systems & Tools: Exposure to HR systems, ticketing tools, or workflow automation is an advantage
- Cross-functional Coordination: Strong collaboration across HR, Finance, IT, and Operations
- Leadership & Ownership: Takes accountability for service delivery and project outcomes
- Strategic Thinking: Aligns People Support initiatives with business and employee needs
- Problem-Solving: Proactively addresses operational gaps and service issues
- Adaptability: Manages multiple priorities in a dynamic environment
- People-Centric Mindset: Focused on improving employee experience and workplace satisfaction
