About The Job
The primary responsibility is to r e-organize Payments team by splitting it to Bills Payments Team and Disbursement Team. This will help our team to work productively with the given assignments and be able to eliminate any conflict of interest within our group.
What You'll Do
- Manage performance of client's payments and disbursements in a timely manner
- Provide first level control and evaluation of incentives schemes
- Responsible for proper reconciliation of client's payments and disbursements, generation of reports as well as clarification and explanation of potential incorrect payments and disbursements
- Ensure consistency in processes, systems and reporting
- Process improvements implementation
- Drive team productivity and effectivity to optimize costs, improve performance.
- Operational capacity planning, hiring and training of operators
- Escalate urgent matters and answer directly to the Head of Operations
- Doing Quality Monitoring of operators
- Conducts training to concerned department for any new changes with Payment channels, ADA Partners and Disbursement Channel and/or payment schedule.
- Maintains good communication and business relationship to Payment Channel and Disbursement Channel partners( Banks and Non-Banks ).
- Conducts Business Review with Payment Channel and Disbursement Channel partners (bank and non-banks)
- Conducts phone and business meetings with current Payment Channel and Disbursement partners (bank and non-bank) regarding current issues/concerns and improvements.
- Conducts initial meetings with potential Payment Channel and Disbursement partners (bank and non-bank).
- Continue looking for new types of Incoming Payment Channel and Disbursement partners (bank and non-bank)
- Deputy in the absence of the Manager
What You Need To Have
- At least 2 years of work experience as Supervisor / Team Leader / Manager Capacity ( preferably with Collections / Payments background )
- Good communication skill (Both verbal and written)
- Training, Presentation and Mentoring skills – to be able to provide training to team members.
- Ability to quickly gain new knowledge about internal IT system and functionality
Job Perks You'll Enjoy
- Permanent dayshift schedule
- Up to 50% variable performance-based bonus
- HMO on Day 1 and HMO dependents coverage including same-sex partners
- Access to mental health and wellness partners
- Wellness Leaves and Birthday Leave
- Internal career mobility options
- Local and international learning opportunities
Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.
We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
