Partnerships Operations Specialist

Work arrangement

Full 5-day work in the office

Team Introduction

The Partnerships function is focused on identifying, unlocking, and scaling external partnership opportunities that directly contribute to commercial performance. Sitting alongside our core Commercial and Marketing teams, this function serves as a growth lever—using collaboration with external partners to drive traffic, transactions, and visibility across our platform. Partnerships are not just about relationship-building; they are strategic tools that must deliver mutual business value, and help us reach new users, activate existing ones, or strengthen our platform's relevance within consumers lives.

Role Introduction

The Partnerships Operations Specialist supports the growth and day to day management of Lazada's external partnerships, with a strong focus on Lazada Gift Cards and voucher programs. This role requires a commercially driven individual with solid sales experience, capable of handling partner accounts while ensuring operational accuracy and governance compliance.

Key Tasks & Responsibilities

Vouchers and Gift Card Management

• Create and manage promo vouchers, system-generated codes, and Lazada Gift Cards in accordance with agreed partner mechanics

• Ensure accuracy and compliance with commercial agreements and internal governance policies

Partner Performance Reporting

• Update and maintain shared dashboards with external partners

• Track relevant performance metrics and ensure data accuracy and timeliness

Gift Card Operations and Governance

• Manage end to end BAU operations of the Lazada Gift Card fulfillment cycle

• Coordinate with internal stakeholders, including Finance, Customer Care, and external partners

• Oversee SOA generation, payment verification, B2B CTU wallet funding, code creation, refunds, and SLA monitoring

• Ensure proper documentation and audit readiness across all transactions

Partner Servicing and Account Support

• Act as primary point of contact for first-time partner inquiries and BAU redemption concerns

• Ensure timely resolution and accurate communication with partners

• Escalate issues appropriately while maintaining strong partner relationships

Contract Coordination and Documentation

• Track contract endorsements and maintain custody of all partner documents

• Ensure documentation completeness and compliance standards

Administrative and Coordination Support

• Set up meetings with potential and existing partners

• Record and circulate minutes of meetings with clear action items

• Support ad hoc projects and initiatives as directed by the team lead