Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!
Why Join Us
At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.
- Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
- Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
- Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.
Who Thrives Here
- Spoken Proficiency: All support personnel assigned to the Australian account must maintain a minimum Superior English proficiency. Personnel must demonstrate the ability to communicate technical information clearly and handle escalations with professional poise.
- Written Proficiency: The Service Provider guarantees that all written correspondence, including emails and tickets, will adhere to standard (Australian) English grammar, spelling, and professional etiquette. Support staff must be capable of preparing succinct and comprehensive documentation in plain language.
Salesforce Technical Qualifications:
Salesforce Certifications (Required)
Salesforce Administrator Certification (ADM-201) - Mandatory
Salesforce Advanced Administrator - Preferred
At least ONE of the following additional certifications:
- Platform App Builder
- Service Cloud Consultant
- Sales Cloud Consultant
Technical Skills
Minimum 2 years firsthand Salesforce administration experience
Proficiency in:
- User management and security settings
- Custom objects, fields, and relationships
- Workflow rules, Process Builder, and Flow
- Reports and Dashboards creation
- Data management (import/export, data quality)
- AppExchange applications integration
Working knowledge of Salesforce Lightning Experience
Basic understanding of APIs and integration concepts.
Functional Knowledge
- Understanding of CRM business processes (Sales, Service, Marketing)
- Experience with ticketing/case management systems
- Familiarity with ITIL framework - Preferred
- Knowledge of Agile/Scrum methodologies – Preferred
PROFESSIONAL REQUIREMENTS
Experience
- Minimum 2 years in technical support or helpdesk role
- Experience supporting 50+ end users preferred.
- History of maintaining SLA compliance.
Communication Skills
- Excellent written and verbal English communication (minimum B2 level)
- Ability to explain technical concepts to non-technical users.
- Strong documentation skills
- Customer service orientation
Soft Skills
- Problem-solving and analytical thinking
- Ability to work independently and in teams.
- Time management and prioritization
- Patience and empathy when dealing with users.
Operational Requirements
Availability
- Coverage during time zone indicated above.
- Willingness to participate in on-call rotation (if applicable)
- Flexibility for occasional after-hours support
Tools & Environment
- Dedicated workstation with reliable internet connection (minimum 25 Mbps)
- Quiet, professional work environment
- Access to necessary collaboration tools (Slack, Teams, Zoom, etc.)
Your future starts here—grow, thrive, and make an impact with Cognizant.
