Role Purpose
To implement policies and procedures for investigating and evaluating new and existing customer creditworthiness, extend or revoke credit lines/limits, and collect overdue accounts.
Key Tasks And Accountabilities
Key Activities
- Sends collection follow-ups and accurate statements of account to clients on a monthly basis and as required via email or collection letter.
- Makes phone follow-ups with clients and works on the collection of receivables within agreed credit terms.
- Conducts monthly reconciliation meetings with clients.
- Attends client requirements relating to credit and collection, such as special billing requests, EDI, detailed computation of charges, and other related matters.
- Understands the SOP of each assigned client, particularly on rates, billing, and collection requirements.
- Monitors and reviews excessive credit limits and credit overruns.
- Prepares a weekly analysis of customers receivable balances on a per-invoice basis and works on the immediate resolution of concerns for timely collection of accounts receivable.
- Coordinates with M&S and Operations on disputed or returned invoices and other issues raised by clients affecting collection and monitors immediate resolution. Otherwise, escalates to the OTC Manager for assistance.
- Monitors the credit line of assigned clients and coordinates with M&S for necessary adjustments to the credit limit, termination, or renewal of credit line one month prior to expiration.
- Escalates delinquent accounts and accounts recommended for legal action to the OTC Manager.
- Maintains an efficient file of assigned clients and keeps records of ageing reports, reminders and demand letters, SOPs, and related documents.
- Coordinates with collectors regarding collections for the day and submits the daily collection itinerary schedule to Admin.
- Processes allocation of customer payments through DR/CR matched up in MA!N Tool daily.
- Participates in the company's quality program by joining related activities.
- Performs other duties and responsibilities that may be assigned from time to time.
- Prints collection receipts daily for AR GSC accounts.
- Ensure collection receipts are issued and printed daily.
- Completes the action list and proposal in MA!N Tool daily and updates invoice status.
Track internal KPIs such as:
- Ensure proper management of accounts receivable
- Increased collection and reduction of bad debts
- Reduction of overdue and bad debts.
- Healthy cash position for the company.
- Maintain updated ageing of client receivables.
- Accuracy of billing to clients
Skills / Qualifications
Education Level/ Certification Requirements
- Bachelor's degree in Accountancy
Expected Years Of Experience (Minimum)
- Minimum 1-2 years of related experience
Skills
- Good communication and presentation skills
- Software skills (Word, Excel, PowerPoint, etc.)
- Strong conceptual and analytical skills
- High numeric skills and strong attention to detail
- Communication skills spoken and written
- End Result orientation.
- Credible, Committed, high level of motivation
- Can deal with people from any level and showing respect for people
