Order-To-Cash (OTC) Specialist

Role Purpose

To implement policies and procedures for investigating and evaluating new and existing customer creditworthiness, extend or revoke credit lines/limits, and collect overdue accounts.

Key Tasks and Accountabilities

Key Activities

• Sends collection follow-ups and accurate statements of account to clients on a monthly basis and as required via email or collection letter.
• Makes phone follow-ups with clients and works on the collection of receivables within agreed credit terms.
• Conducts monthly reconciliation meetings with clients.
• Attends client requirements relating to credit and collection, such as special billing requests, EDI, detailed computation of charges, and other related matters.
• Understands the SOP of each assigned client, particularly on rates, billing, and collection requirements.
• Monitors and reviews excessive credit limits and credit overruns.
• Prepares a weekly analysis of customers receivable balances on a per-invoice basis and works on the immediate resolution of concerns for timely collection of accounts receivable.
• Coordinates with M&S and Operations on disputed or returned invoices and other issues raised by clients affecting collection and monitors immediate resolution. Otherwise, escalates to the OTC Manager for assistance.
Monitors the credit line of assigned clients and coordinates with M&S for necessary adjustments to the credit limit, termination, or renewal of credit line one month prior to expiration.