Role Purpose

To implement policies and procedures for investigating and evaluating new and existing customer creditworthiness, extend or revoke credit lines/limits, and collect overdue accounts.

Key Tasks and Accountabilities

Key Activities

Sends collection follow-ups and accurate statements of account to clients on a monthly basis and as required via email or collection letter.
Makes phone follow-ups with clients and works on the collection of receivables within agreed credit terms.
Conducts monthly reconciliation meetings with clients.
Attends client requirements relating to credit and collection, such as special billing requests, EDI, detailed computation of charges, and other related matters.
Understands the SOP of each assigned client, particularly on rates, billing, and collection requirements.
Monitors and reviews excessive credit limits and credit overruns.
Prepares a weekly analysis of customers receivable balances on a per-invoice basis and works on the immediate resolution of concerns for timely collection of accounts receivable.
Coordinates with M&S and Operations on disputed or returned invoices and other issues raised by clients affecting collection and monitors immediate resolution. Otherwise, escalates to the OTC Manager for assistance.

Monitors the credit line of assigned clients and coordinates with M&S for necessary adjustments to the credit limit, termination, or renewal of credit line one month prior to expiration.

Escalates delinquent accounts and accounts recommended for legal action to the OTC Manager.

Maintains an efficient file of assigned clients and keeps records of ageing reports, reminders and demand letters, SOPs, and related documents.

Coordinates with collectors regarding collections for the day and submits the daily collection itinerary schedule to Admin.

Processes allocation of customer payments through DR/CR matched up in MA!N Tool daily.

Participates in the company's quality program by joining related activities.

Performs other duties and responsibilities that may be assigned from time to time.

Prints collection receipts daily for AR GSC accounts.

Ensure collection receipts are issued and printed daily.

Completes the action list and proposal in MA!N Tool daily and updates invoice status.

Track internal KPIs such as:

Ensure proper management of accounts receivable
Increased collection and reduction of bad debts
Reduction of overdue and bad debts.
Healthy cash position for the company.
Maintain updated ageing of client receivables.
Accuracy of billing to clients

Skills / Qualifications

Education Level/ Certification Requirements

Bachelor's degree in Accountancy

Expected Years of Experience (Minimum)

Minimum 1-2 years of related experience

Skills

Good communication and presentation skills
Software skills (Word, Excel, PowerPoint, etc.)
Strong conceptual and analytical skills
High numeric skills and strong attention to detail
Communication skills spoken and written
End Result orientation.
Credible, Committed, high level of motivation
Can deal with people from any level and showing respect for people

Order-To-Cash (OTC) Specialist