Order Control Team Leader

About us

DHL Supply Chain is the world's leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage.

DHL Supply Chain offers specialist, proven expertise within the Auto-Mobility, Consumer, Chemicals, Energy, Engineering & Manufacturing, Life Sciences & Healthcare, Retail and Technology sectors. As today's global markets grow, our innovative logistics solutions are ready to help.

Responsibilities

• Lead and supervise the Order Control team to ensure smooth and accurate order processing

• Manage and respond to customer queries related to orders, delivery status, shortages, and discrepancies in a timely and professional manner

• Review, verify, and print created customer orders and ensure accurate handover to the Picking Team

• Coordinate closely with the Picking, Warehouse, and Customer Service teams to meet daily order fulfillment targets

• Monitor order flow, prioritize urgent or special orders, and resolve issues that may impact timelines

• Ensure all orders are processed according to company procedures and service level agreements (SLAs)

• Track and report order-related issues, errors, and delays to management with corrective actions

• Train, guide, and support team members to maintain accuracy, productivity, and service quality

• Ensure proper documentation and system updates for all processed orders

• Maintain a high level of customer satisfaction through effective communication and problem-solving

Requirements

• Experience in Order Control, Order Processing, Customer Service, or a similar role
• Strong understanding of order management systems (ERP/WMS) and basic inventory processes
• Good communication and customer-handling skills
• Ability to manage multiple tasks and work under pressure in a fast-paced environment
• Good attention to detail and accuracy in order processing
• Good organizational and time-management skills
• Ability to coordinate effectively with warehouse and operational team s
• Knowledge in MS Suite (especially Excel) and order management software
• Amenable to work onsite in Silang, Maguyam, Cavite