Operations Training Delivery Partner

Company Description

Maxicare Healthcare Corporation, established in 1987, is a leading health maintenance organization (HMO) in the Philippines, offering comprehensive healthcare programs. As the largest HMO provider in the country, Maxicare services 1.9 million customers, ranging from corporate clients and SMEs to families and individuals, through its extensive network of over 24,000 affiliated doctors, 1,400 hospitals and clinics, and various specialized centers. Renowned for its dedication to superior healthcare and customer service, Maxicare aims to help individuals live their best lives with peace of mind. The company is part of the Equicom Group, a diversified conglomerate in healthcare, IT, and financial services.

Role Description

This is a full-time hybrid role for an Operations Training Delivery Partner, based in Cebu with some flexibility for remote work. The role includes designing and delivering training programs to improve operational performance and customer service outcomes. The individual will coordinate with various teams to identify training needs, ensure the effective execution of training modules, and provide guidance and support to employees in both customer service and operational excellence. Continuous assessment and improvement of training methods will also be a key part of this role.

Qualifications

• Strong background in Customer Service and a commitment to maintaining high service standards
• Experience delivering Training programs with an ability to develop engaging and effective modules
• Ability to collaborate with teams in Sales or other operational areas to support unified goals
• Experience with or knowledge of operational tasks, such as Customer Care & Account Management, is a plus
• Excellent communication, organizational, and leadership skills
• Bachelor's degree in Business, Education, or a related field is preferred