Customer Service Representative

Caldwell Communications is actively seeking dedicated individuals to join our team as call center agents. We are committed to delivering exceptional communication and customer service solutions to our clients. As a growing organization, we offer employees opportunities for professional development and growth. For more information about our company, we encourage you to visit our website.

This is a full-time on-site role for a Customer Service Representative, located in Cebu. In this role, you will provide professional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Your responsibilities will include managing customer interactions, handling inquiries efficiently, and ensuring customer satisfaction through effective problem-solving and communication.

• Proficiency in Customer Service, Customer Support, and managing Customer Satisfaction
• Experience in delivering excellent Customer Experience and fostering positive client relationships
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, on-site environment
• Strong problem-solving and conflict-resolution capabilities
• Experience in call center or related customer service roles is an advantage
• High school diploma or equivalent required; additional certifications or training in customer service is a plus