Operations Support Coordinator

Operations Support Coordinator

Location: Philippines, Manila

Type: Full-time

Work setting: On-site

About the Company

Our client is a fast-growing, technology-driven gaming and sports betting company, offering innovative sports entertainment products to a large and engaged player base. With a strong focus on data, performance, and customer experience, the company operates in a dynamic and highly regulated environment.

About the Role

The Operations Support Coordinator plays a key role in supporting daily operational activities across the business. This position focuses on ticketing system management, documentation, operational monitoring, and process improvement to ensure smooth workflows in a fast-paced online gaming environment. The ideal candidate is organized, proactive, and comfortable working across teams.

Key Responsibilities

• Monitor, triage, and assign tickets; escalate high-priority issues and ensure SLA compliance
• Maintain and update internal knowledge base, SOPs, and operational documentation
• Support daily operational monitoring and incident handling
• Work closely with Customer Support, Risk, Payments, and Compliance teams
• Identify process gaps and suggest efficiency improvements
• Prepare basic operational reports and support audits
• Provide coordination and administrative support to the Operations Supervisor

Requirements

• 1–2 years experience in operations support, coordination, or a similar role
• Experience with ticketing systems (e.g. Zendesk, Jira, Freshdesk, Lark)
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proactive problem-solver able to manage multiple priorities
• Proficient in Microsoft Office or Google Workspace
• Fluent in English; Tagalog required, additional languages are a plus

What's Offered

• Competitive salary
• Opportunity to work in a fast-paced environment
• Collaborative team environment with room for professional growth