Collector

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969 At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don't just talk the talk-we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that's what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it's race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We're all about breaking down barriers and building bridges-because diversity fuels innovation and drives success!

Overall Role Purpose:

Actively manage and coordinate credit collection for an assigned portfolio of customers in alignment with DP DHL process guidelines and policies in an efficient and cost-effective manner.

Accountabilities:

. Actively promote and ensure DHL trading terms and conditions are being adhered to by the customer

. Monitor credit limit of accounts and ensure proper a ction is taken

. Maximize collection effectiveness from all customers in a timely and professional manner

. Contribute knowledge and expertise toward resolving reoccurring billing issues

. Drive debt collection, involve in customer interactions (incl. customer visits as deemed necessary)

. Coordinate resolution of sales and customs disputes according to escalation procedures

. Maintain daily payment collection records and prepare regular reports

. Communicate with corporate customers for overdue payment collection

. Monitor credit accounts and report delinquent customers to Team Leader for review and action

What we need

.3 years relevant working experience in credit control or accounting field with customer interface exposure

.Diploma Holder in Accounting or equivalent

.Negotiation & Persuasion:Ability to create mutually agreeable payment plans, settle disputes, and encourage debtors to pay without resorting to legal action.

.Attention to Detail & Accuracy:Meticulous record-keeping, ensuring invoice accuracy, and updating accounts receivable systems correctly to avoid errors.

.Technology Proficiency:Experience with CRM software, databases, and Microsoft Office Suite, specifically Excel, for tracking payments and managing data.