Operations Specialist, Post Production

2-4 years
13 days ago
Job Description

Reporting directly to the Operations Manager of Post-Production, this role serves as the point person for job order distribution within his/her assigned shift. He/she is responsible for supporting post-production teams in maintaining an efficient business operation and performs cross-functionalities with different departments.


  • Supports the Operations Manager in attaining maximum utilisation of full-time and contractor manpower resources through job order dispatching
  • Serves as the point of contact for job order distribution within the assigned shift
  • Ensures workload balancing of post-production staff on a daily basis
  • Pre-processes incoming service request emails of clients and/or suppliers to ensure instructions are clear and complete prior to uploading in the production system
  • Follows up with providers on late uploads
  • Routes clients special instructions to the appropriate teams
  • Chases jobs that exceed the set internal deadlines and assigns additional support as necessary
  • Monitors job progress within the system and escalates service orders that cannot be completed within agreed SLAs
  • Escalates attendance issues and other operations concerns to management
  • Ensures all jobs are completed or endorsed to the incoming team prior to closing the shift
  • Prepares staff attendance reports and other pertinent documentation as necessary
  • Reports system issues to IT/Product team
  • Carries out other responsibilities as directed by management


  • Bachelor's degree in Management, Business Administration, Communications or related field
  • Minimum 2 year of proven work experience in operations, account management or in relevant field
  • Knowledge of help desk systems or ticketing solutions, previous experience is preferred
  • Demonstrated passion for customer service and an innovative approach to address complex and challenging situations
  • Excellent working knowledge in formulating accurate reports and documentation
  • Ability to work and adapt in a continuously growing and fast-paced environment
  • Knowledge in Microsoft and/or GSuite applications
  • Experience in the real estate marketing industry is preferred, but not required.
  • Willing to work in mid or night shift






real estate marketing industry
help desk systems
ticketing solutions
Job Source: www.linkedin.com