Own the full operations function of the agency end-to-end, including workflows, SOPs, team structure, internal processes, and quality standards
Manage client delivery pipelines, ensure placements are completed on time, communication is consistent, and client satisfaction is maintained
Hire, onboard, train, and lead internal team members including recruiters, sourcing specialists, coordinators, and virtual assistants
Design, document, and continuously improve SOPs covering every core function of the agency: sourcing, screening, client communication, onboarding, and reporting
Identify bottlenecks, inefficiencies, and gaps in the operation and resolve them independently without waiting to be directed
Build and track performance metrics for the team, monitor recruiter output, time-to-fill, placement rates, and client retention
Act as the operational link between leadership and the team, ensuring decisions are executed and standards are upheld
Lead capacity planning as the agency takes on new clients, scale the team and processes ahead of demand, not in reaction to it
Work closely with leadership to align operational strategy with business growth goals
Requirements
Minimum 2–3 years in a senior operations role (Operations Manager, Head of Operations, or equivalent) at a remote staffing agency or talent placement company, this is the single most important requirement and non-negotiable
Proven track record of managing remote recruiter teams and delivering placements consistently to clients
Deep experience writing and implementing SOPs for staffing workflows from scratch
Strong people management skills, you have hired, trained, and performance-managed team members remotely
Excellent communication skills in English, written and verbal, professional level
Highly organized, self-directed, and comfortable operating without micromanagement
Ability to read operational data, identify trends, and make decisions based on numbers
Nice to Have
Experience scaling a staffing agency from early-stage operations to a structured, multi-team setup
Familiarity with hiring markets across Philippines, Latin America, and Eastern Europe
Experience working directly with founders or C-level leadership in a fast-moving startup environment
