We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Position Description
Front Desk Associate
Location: Pasig
Reporting to:
Front Desk Supervisor
Company Profile
Acquire Intelligence is an award-winning outsourcer providing contact centre and back office services with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
Job Summary
As Front Desk Associate, you are responsible in ensuring that all visitor, employee, and related personal information are kept and handled in accordance with existing company policies and regulatory laws on Information Security and Data Privacy.
Reporting to the Front Desk Supervisor, the Front Desk Associate will serve as an effective gatekeeper, providing administrative support as appropriately guided by Front Desk Supervisor, supports the smooth and reasonable relevant requests by corporate members, clients, and visitors in a well-organized and timely manner.
Key Responsibility Areas
- Reception & Lobby Management
- Greet and assist visitors, vendors, applicants, clients, and employees with a professional demeanor.
- Maintain a clean, organized, and branded reception area.
- Manage visitor registration, issue badges, and enforce sign-in/sign-out procedures.
- Coordinate with Security for escorts, restricted access, and incident handling.
- Communication & Coordination
- Act as the point of contact between management and internal/external stakeholders.
- Manage incoming calls, emails, and messages; route to appropriate teams.
- Prepare, route, and track correspondences for executives and corporate staff.
- Meeting Room & Resource Reservations
- Administer booking systems (Outlook calendar, Excel) for conference and meeting rooms.
- Ensure rooms are prepared (cleanliness, seating, AV readiness) in coordination with IT.
- Attend to same-day requests and conflicts promptly; maintain an accurate booking calendar.
- Client Support
- Coordinate visitor/client site access, welcome materials, and meeting logistics.
- Handle special requests and ensure a premium, brand-aligned experience.
- HR & Onboarding Support
- Assisting in distributing ID cards, proximity access, and exemption pass to onsite new hires/employees
- Mail, Courier, and Supplies Handling
- Receive, log, and route incoming mail and packages; prepare outgoing deliveries.
- Maintain inventory of front office supplies and request replenishment as needed.
- Support printing, scanning, and document requests as per SOP
- Compliance, Security & Data Privacy
- Uphold company policies for Information Security and Data Privacy (PCI)
- Verify identities before disclosing information or altering records; protect confidential documents.
- Report security incidents immediately and support emergency response procedures.
- Reporting & Documentation
- Maintain daily logs (visitors, deliveries, access cards, meeting rooms, incidents).
- Prepare weekly/monthly reports for Admin/Site Ops as required.
- Keep SOPs, contact lists, and escalation matrices updated.
- Culture & Values
- Demonstrate company values in all interactions; model courtesy, integrity, and service excellence.
- Contribute to a safe, respectful, and inclusive workplace.
Other Responsibilities
- Assist with internal campaign event logistics such as guest lists and refreshments.
- Support VIP or high-profile clients with discreet, customized assistance.
- Work closely with other departments to deliver exceptional service to visitors, clients and executives.
Minimum Requirements
- Bachelor's degree in Hospitality Management, Tourism, Office Administration, or related field
- Minimum of 2 years of experience in a guest relations, front desk, or front-of-house role in a high-demand setting with strong experience in a customer-facing role
- Exceptional interpersonal, communication, and customer service skills with the ability to build relationships and facilitate meaningful conversations.
Additional Qualifications
- Background in BPO, Hotel, and shared services environments with customer support exposure is a plus
- Certification in customer service or hospitality management is an advantage
- Experience working with VIP clients, executives, or in a multicultural environment
- Awareness and understanding of diverse cultures and customs, which allows for better interaction with a varied clientele.
Join the A-Team and experience the A-Life!
