Operations Manager

Discover your 100% YOU with MicroSourcing!

Position: Operations Manager
Location: Eastwood, Libis, Quezon City
Work setup & shift: Onsite | Dayshift

Why join MicroSourcing

Youu0027ll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one plus dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Work closely with senior leaders and cross-functional teams supporting a multi-site Australian retail network.
• Work-Life Harmony: Experience structured operations with clearly defined governance, compliance, and performance standards.
• Career Growth: Lead and develop a diverse BPO team across customer service, facilities, marketing, analytics, finance, and HR, with exposure to strategic operational leadership.
• Inclusive Teamwork: Be part of a high-performance, people-centric culture that values accountability, learning, and engagement.

Your Role:
As an Operations Services Manager, you will:

• Assist the General Manager in overseeing the end-to-end operations of United Petroleum Philippinesu0027 BPO organisation supporting 450+ Australian retail locations.
• Build and establish the New Services division within UPP, driving operational excellence, team performance, and customer satisfaction.
• Monitor and manage KPIs including SLA compliance, quality, productivity, and cost efficiency.
• Support business transformation initiatives to enhance efficiency, automation, and scalability.
• Develop and execute operational strategies aligned with client and company objectives.
• Foster a high-performance culture emphasizing accountability, learning, and engagement.
• Implement continuous improvement initiatives using Lean, Six Sigma, or equivalent methodologies.
• Assist in managing the BPO site budget, ensuring cost efficiency and operational effectiveness.
• Prepare and analyze reports, forecasts, and operational budgets to support decision-making.
• Ensure contractual obligations and service-level agreements are consistently met or exceeded.
• Maintain compliance with local data privacy, health & safety, regulatory standards, company policies, client requirements, and industry best practices.
• Lead risk management, people operations, and business continuity planning initiatives.

What You Need:
Non-negotiables:

• 3-5 years of leadership experience in retail, QSR, or BPO serving multi-site operations.
• Proven ability to lead multi-functional teams across diverse areas such as facilities management, marketing, analytics, customer service, finance, or HR.
• Demonstrated expertise in process optimization, client relationship management, and people leadership.
• Strong financial management and P&L experience.
• Excellent communication, negotiation, and analytical skills.
• Experience in BPO senior leadership or operations management supporting multi-site clients.

Preferred skills / expertise:

• Bacheloru0027s degree in Business Administration, Management, or related field (MBA preferred).
• Prior experience in retail gasoline operations or QSR environments.
• Strong client partnership and relationship management experience.
• Exposure to strategic operational planning, continuous improvement methodologies, and team development initiatives.

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We foster an inclusive culture that values accountability, expertise, and collaboration.
At MicroSourcing, equality is not just a principle-itu0027s how we work. We celebrate your leadership, impact, and ability to drive operational excellence.

For more information, visit www.microsourcing.com
Terms & conditions apply.