Associate Operations Team Manager

Responsibilities:

• Manage the overall performance and governance of the Statements of Work
• Manage the day-to-day operations in accordance with requirements and SLAs
• Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms
• Recruits, selects, hires, and trains new personnel and prepares them to respond to customer questions and complaints
• Provide exceptional people management, mentorship and career development to members of your team, including managers and reps, achieve low attrition levels and high employee engagement
• Drive Operations teams to deliver continuous improvement and productivity/quality gains
• Flag and escalate business risks timely
• Making sure the operations is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of internal stakeholders and the client
• Client interfacing
• Improve operational systems, processes and best practices that guarantee organizational well-being and efficiencies
• Perform quality controls and monitor production KPI's, prepare reports and analyze data
• Ability to develop and implement strategic processes to increase consistency and promote overall growth of the project
• Flexible with timings to support operations

Requirements: