Operations Manager

*Hands on management and monitoring of overall performance of all accounts that includes but not limited to recruiting, attendance, attrition, training and development, quality and CSAT, efficiency and productivity, and process improvement

*If needed, be able to regularly communicate with clients to ensure expectations are set and met.

*Regularly communicate with TLs and managers through coaching and meetings that are geared towards performance improvement.

*Should be a good motivator and inspire people to always perform ahead of expectations.

*Ensures that employees adhere and comply to company and client processes and policies

*Be able to assist the GSDs, Director for Operations, and Senior Operations Manager in creating and implementing policies and processes in the operations to ensure that company and client goals are aligned, and that people are empowered to perform as expected.

*Provide administrative support and assistance to leaders in the operations to comply and fulfill requests, client directives, and anything else that is needed to run the day-to-day operations of all accounts

*Reports to the Senior Operations Manager and Director of Operations

*Performs ad hoc tasks for Management and Executives

*That may perform other task that will be assigned from time to time