Job Description:
The purpose of this role is to manage a team and provide direct support to delivery teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, including onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.
Key Responsibilities
- Governance & Operational Management
- Establish and run DGS Philippines operational governance, including cadence, forums, decision tracking, and escalation management
- Act as the primary point of coordination between local leadership and the global DGS network
- Ensure consistent application of global DGS operating standards, policies, and controls
- Unified Data & Reporting
- Own the end-to-end operational data model for DGS Philippines
- Ensure accurate, timely, and automated feeding of Philippines data into global DGS dashboards
- Partner with global teams to standardize definitions, metrics, and reporting cadence
- Provide leadership with a single source of truth on utilization, productivity, delivery health, and operational risks
- Cross–Service-Line Coordination
- Drive integrated operational planning across CXM, Media, and Creative to reduce silos and prevent utilization leakage
- Coordinate cross-service-line initiatives, dependencies, and capacity alignment
- Enable proactive identification and resolution of delivery bottlenecks
- Productivity & Continuous Improvement
- Lead productivity and efficiency initiatives, including AI-enabled process improvements
- Partner with service-line leaders to identify, prioritize, and execute automation and optimization opportunities
- Track benefits realization and embed continuous improvement into day-to-day operations
- Audit, Compliance & Risk Management
- Coordinate audits and compliance activities across HR, Office Administration, Legal, and Finance
- Ensure audit readiness, documentation accuracy, and timely issue remediation
- Act as the operational risk owner for DGS Philippines, surfacing and mitigating risks early
Must-Haves
- 5+ years in delivery operations, PMO, service delivery management, or operational governance in professional services, GCC, shared services, or BPO. Ideally coming from one of the large consulting firms.
- Multi-geography coordination — has worked across time zones and knows how to align processes without direct authority
- Hands-on Power BI — builds and owns dashboards, does not just consume them
- Advanced Excel — Power Query, pivot tables, data modelling — owns the raw data layer before it hits BI
- MS 365 ecosystem proficiency: SharePoint, Teams, Power Automate — these are the operating rails for this role
- AI and automation mindset — actively uses tools to remove manual work, not just aware of them
- Strong written communication — executive updates that go to global leadership without editing
- Drives outcomes through influence without direct authority
Strong Advantages
- BPO or GCC operations experience — understands large-scale delivery center dynamics
- Professional services and consultancy background
- Has built operational frameworks from scratch — not inherited them
- Exposure to audit and compliance coordination in a multi-market environment
Location:
Makati City
Brand:
Dentsu
Time Type:
Full time
Contract Type:
Permanent
