OMS Champion

About us

Responsibilities

• 1. OMS System Ownership & Expertise

  • Serve as the primary subject-matter expert for all OMS-related processes in the site.
  • Ensure accurate, timely, and standardized OMS usage across warehouse operations.
  • Provide support to supervisors and operators in resolving OMSrelated issues.

  2. Process Standardization & Adherence

  • Drive strict compliance with OMS Standard Operating Procedures (SOPs).
  • Conduct regular audits to ensure processes follow Lighthouse, First Choice, and DHL standards.
  • Identify deviations and implement corrective actions.

  3. Performance Monitoring & Reporting

  • Track key OMS metrics (e.g., productivity, cycle time, work allocation, task completion).
  • Prepare and share daily/weekly performance reports with site leadership.
  • Highlight trends, bottlenecks, and improvement opportunities.

  4. Continuous Improvement Lead

  • Champion Lighthouse/OMS continuous improvement initiatives at the site.
  • Facilitate Kaizen activities, root cause analysis, and performance improvement projects.
  • Identify and eliminate nonvalueadded activities through OMS insights.

  5. Training & Capability Building

  • Train new hires and upskill existing staff on OMS functionalities and best practices.
  • Conduct refresher training whenever new processes or system updates are introduced.
  • Ensure every department understands how to leverage OMS for daily operations.

  6. Data Accuracy & Int egrity

  • Maintain high accuracy in OMS master data, order details, and process transactions.
  • Coordinate with IT and central teams on data issues, system enhancements, and fixes.
  • Conduct routine checks to ensure data integrity across all modules.

  7. Operational Support

  • Assist supervisors with realtime monitoring of workload distribution and labor allocation.
  • Ensure resources are properly assigned through OMS to maintain optimal productivity.
  • Support shift handovers and ensure continuity of OMSdriven operations.

  8. Stakeholder Coordination

  • Act as liaison between the warehouse, IT, regional OMS teams, and Lighthouse leads.
  • Escalate system issues, improvement requests, and enhancement proposals.
  • Participate in governance calls and performance review meetings.

  9. Compliance & Audit Readiness

  • Ensure the site is always ready for internal and external OMS audits.
  • Maintain documentation, SOP updates, and audit evidence.
  • Support risk identification and implementation of mitigation plans.

  10. Project Implementation & Change Management

  • Lead or support deployment of new OMS modules, upgrades, and process changes.
  • Champion change management and help drive adoption across all teams.
  • Test new functionalities during UAT and validate outputs before rollout.

Requirements

• Education: Bachelor's degree in IE, Logistics, Supply Chain, Business, or equivalent experience.
• Experience: 1-2 years in warehouse operations or system-related roles OMS/WMS experience preferred.
• Technical Skills: Strong OMS knowledge, Excel proficiency, KPI understanding, and basic system troubleshooting.
• Competencies: Detail-oriented, analytical, good communicator, proactive, and able to drive process compliance.
• Leadership: Able to train staff, lead small improvement initiatives, and support change management.
• Work Environment: Willing to work in warehouse settings, shifting schedules, and occasional on-call support.
• Nice-to-Have Certifications: Lean Six Sigma (YB+), First Choice, or OMS/WMS platform training.