Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.
Role
We are seeking an experienced Mortgage Processor to manage loans from contract to close through post-closing, ensuring files are organized, compliant, clearly communicated, and delivered on time. This role is critical to freeing the Loan Officer to focus on origination while maintaining full confidence, visibility, and peace of mind across the pipeline.
The ideal candidate is an experienced residential mortgage processor (3–5+ years) with strong experience in the wholesale broker channel preferred, exceptional pipeline management skills, and proactive communication habits. Candidate will serve as the operational backbone of the loan process, instilling confidence in borrowers, realtors, escrow/title, lenders, and internal stakeholders.
Location: Must be residing in the Philippines – Remote.
Environment: Philippines and International Teams.
Timezone: Monday to Friday, 8:00 am to 5:00pm Pacific Standard Time or 11:00pm to 8:00am Philippine Standard Time
Employment Type: Full-time.
Key Responsibilities
- Pipeline & File Management
- Coordinate loan process from ratified contract through closing and post-closing
- Processing & Underwriting Support
- Prepare, submit, and support complete underwriting files
- Review borrower documentation for accuracy, completeness, and guideline compliance
- Clear underwriting conditions efficiently with minimal re-touch
- Support lenders, underwriters, title, escrow, and realtors
- Communication & Stakeholder Confidence
- Provide clear, timely, and professional updates to Borrowers and Loan Officer(s)
- Loan Origination System (LOS) & Pipeline Support
- Maintain accurate, real-time updates in LOS (required for visibility and trust)
- Ensure loan data, milestones, conditions, and notes are consistently updated
- Support clean handoffs from pre-approval to contract to close
Qualifications
- A bachelor's degree in the related field is preferred
- 3 to 5 years of residential mortgage processing experience
- Demonstrated success managing multiple active files simultaneously
- Familiarity with Fannie Mae & Freddie Mac, VA, and FHA underwriting guidelines
- Experience working with multiple wholesale lenders
- Experience in the wholesale broker channel
- Hands-on experience with Arive LOS or similar Loan Origination System
- Experience with UWM (United Wholesale Mortgage) or similar
- Experience supporting loan officers in a fast-paced environment
- Exceptional organizational skills
- Strong written and verbal communication
- Proactive, detail-oriented, and deadline-driven
- Calm under pressure with a solutions-oriented mindset
- High integrity, accountability, and ownership of outcomes
- Ability to operate independently while keeping leadership fully informed
