Monitoring Analyst with Nagios - Junior level

Role: Monitoring Analyst with Nagios - Junior level

Location: Alabang Muntinlupa

Work Setup: Hybrid - 3 days onsite in a week

Work Shift : Shifting

Job Description:

POSITION OBJECTIVE/ JOB SUMMARY:

The Monitoring Analyst is responsible for providing 1st level of support to all Alerts and Monitoring any of the supported services globally to the best of his/her ability, in a professional and courteous manner.

●       Responsible for monitoring the network and systems health investigation and signal to report by using monitoring software;

●       Conduct initial analyzation, troubleshooting, escalate and coordinate reported incidents by following the escalation process defined;

●       Follow appropriate handover process for outstanding logged tickets;

●       Consistently logs, tags, tracks and perform first level fix for but not limited to servers, network and application alerts as per the service level agreements and procedure;

●       Coordinates with other IT internal groups including the Infrastructure and Applications groups to ensure that service level agreements with the customers are met;

●       Complies with the Company's Policies and Procedures, including Information Security;

Primary Technical abilities:

1.    Monitoring Specialist Task Proficiency

a.    Knowledgeable in PC Operating System (Windows 98/XP/2000/7 and higher);

b.    Knowledgeable in Windows Server Operating System and Cloud (Azure, AWS)

c.    Knowledgeable in Linux Operating System;

d.    Monitor assigned task(s) including the scheduled reports globally;

e.     Knowledgeable in monitoring tools such as but not limited to Nagios, App Dynamic, Elastic, SolarWinds and other Monitoring tools.

f.     Ability to familiarize themselves with the research and information resources and knowledge bases at hand.

g.    Ready to research questions using a variety of manuals and resources, and to work with other Monitoring Support Specialist and IT colleagues in resolving Alert/Monitoring concerns.

h.   Shows eagerness to learn as one progress in the field and as one is faced with new questions and situations.

i.     Knowledge of any of the following monitoring tools – Nagios, App Dynamic, Elastic, SolarWinds and other Monitoring tools. The ability to set up alerts and navigate on the monitoring tool is a good consideration.

j.    Knowledge of Nagios, App Dynamic, Elastic, SolarWinds and other Monitoring tool Administration.

2.    Teamwork

a.    Ability to flexibly adjust to help other Monitoring Support Specialist in case of unavailability or emergency cases to ensure continuity of service.

b.    Exercise turnover of activities to the next team member on duty.

Secondary Technical abilities:

1)   Knowledge ITIL framework

2)   Knowledge in ticketing tool

Behavior Abilities:

1.    Self-motivated, eager to learn and grow in the IT profession

2.    Team player must be able to work with people within and outside of the IT department.

3.    Customer service oriented

4.    Excellent communication skills, verbal and written. English speaking mandatory (French reading would be appreciated)

5.    Ability to analyze and synthesize situations

6.    Ability to Understand the business constraints

7.    Dedication

SUPPLEMENTARY INFORMATION (Requirements):

a.    Education  

●         Bachelor's or College degree in Computer Science, Computer Engineering, Information

Technology and/or related field.

b.    Experience  

●         Has at least one (1) year of experience in Monitoring tasks or Infrastructure support including but not limited to problem tracking and Incident management.

●         Exposure to technical set-up, configuration and maintenance of different applications, network environments, and software tools is an advantage.

●        Exposure in dealing and talking with end customers.

Note :

Interested candidates feel free to share your updated resume to [Confidential Information]