Merchant Onboard Analyst, SPX Express

Key Responsibilities:

• Manage end-to-end merchant onboarding, from account setup to go-live readiness
• Validate merchant requirements, documentation, and system configurations
• Coordinate with sales, operations, and product teams to ensure timely onboarding
• Track onboarding progress and identify bottlenecks or delays
• Ensure data accuracy across systems and tools
• Support merchants during onboarding by addressing questions and providing guidance
• Monitor onboarding KPIs such as activation rate, time-to-live, and onboarding completion rate
• Continuously improve onboarding workflows and documentation
• Identify opportunities for automation and process standardization

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, or a related field
• 1-3 years of experience in operations, onboarding, or account setup roles
• Strong attention to detail and process-oriented mindset
• Good communication and coordination skills
• Comfortable working with data and spreadsheets (Excel/Google Sheets)
• Experience in e-commerce, marketplaces, or tech platforms is a plus