Order Management Supervisor

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We're currently looking for an Order Management Supervisor:

Responsibilities:

Team Leadership & Management

Lead, mentor, and develop a team of Order Management Analysts, fostering a high-performance and collaborative environment.
Manage daily Order Management operations, including workload distribution, prioritization of requests, and adherence to service level agreements (SLAs).
Conduct regular performance reviews, provide constructive feedback, and identify training needs for the team.
Assist with onboarding of new Order Management Analysts, ensuring they are proficient in company policies, systems, and deal processes.

Process Improvement & Optimization

Identify opportunities to streamline Order Management processes, improve efficiency, and enhance the overall sales experience.
Develop and implement best practices for deal structuring, pricing, and contract management.
Work closely with IT and Sales Operations to optimize CRM, CPQ, and other relevant systems.
Contribute to the creation and maintenance of Order Management policies, playbooks, and training materials.

Reporting & Analytics

Monitor and analyze Order Management performance metrics (e.g., deal velocity, error rates, sales satisfaction) to identify trends and areas for improvement.
Provide regular reports to management on Order Management performance and key insights.
Utilize data to make informed decisions and drive strategic initiatives.

Sales Enablement & Collaboration

Partner with sales leadership to understand strategic priorities and provide proactive support.
Educate sales teams on Order Management processes, pricing policies, and compliance requirements.
Build strong, collaborative relationships with sales representatives and other internal stakeholders.

Qualifications:

Education & Experience

Bachelor's degree in Business Administration, Finance, Economics, or a related field.
Minimum of 4 years of experience in a Order Management, Sales Operations, or Finance role, with at least 2 years in a supervisory or leadership capacity.
Proven experience working with CRM (e.g., Salesforce) and CPQ systems.
Strong understanding of contract management and order processing.
Experience with various pricing models (e.g., subscription, usage-based, tiered).
Knowledge of revenue recognition principles and their impact on deal structures.

Skills

Excellent analytical and problem-solving skills, with the ability to navigate complex deal scenarios.
Exceptional communication and interpersonal skills, with the ability to influence and negotiate effectively with diverse stakeholders.
Strong leadership and team management abilities.
High proficiency in Microsoft Excel for financial modeling and data analysis.
Detail-oriented with a strong focus on accuracy and compliance.
Ability to thrive in a fast-paced, high-pressure, sales-driven environment.
Strategic thinker with a strong business acumen.

RingCentral's Global Ops team works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. RingCentral has become the leading global cloud-based communications provider because it is not just selling solutions it is changing the nature of communications.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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