Merchant Communication Analyst, SPX Express

Key Responsibilities:

• - Develop, execute, and manage merchant communication campaigns (email, SMS, in-app)
• - Ensure consistency and clarity of messaging across all merchant touchpoints
• - Segment merchants and tailor communications based on lifecycle, performance, or needs
• - Partner with operations, marketing, and product teams to align messaging strategies
• - Track and analyze communication performance (open rates, CTR, engagement, etc.)
• - Continuously optimize messaging content, timing, and channels
• - Manage communication calendars and ensure timely delivery of key updates
• - Support crisis or urgent communications when needed
• - Maintain and update communication templates and playbooks

Qualifications:

• - Bachelor's degree in Business, Marketing, Communications, or related field
• - 2-4 years of experience in communications, CRM, marketing operations, or similar roles
• - Strong writing and content development skills
• - Data-driven mindset with experience analyzing campaign performance
• - Familiarity with CRM or communication tools (e.g., email platforms, SMS tools)
• - Experience in e-commerce or marketplace environments is a plus