Medical Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a growing pediatric practice to support scheduling, patient communication, insurance verification, and billing-related tasks. This role is ideal for someone who is reliable, proactive, and confident handling both front-office and back-office responsibilities.

About the Practice

This pediatric practice is dedicated to delivering high-quality care while maintaining a supportive and collaborative environment for both families and staff. The team values respectful and kind communication, clarity, integrity, and transparency in all interactions.

With a growing team of providers, the practice focuses on improving operational efficiency, enhancing patient experience, and ensuring seamless coordination across scheduling, billing, and clinical support functions.

Key Responsibilities

• Patient Scheduling & Coordination

• Manage appointment calendars for treatments and evaluations

• Ensure schedules are optimized and appointment slots are filled

• Confirm appointments and handle rescheduling requests

• Maintain waitlists and coordinate scheduling across providers

• Support telehealth scheduling and coordination

Patient Communication & Support

• Respond to patient, parent, and referral inquiries via phone, email, and messaging

• Answer questions about processes, policies, and services

• Follow up with patients post-visit and provide updates as needed

• Ensure clear, professional, and timely communication

Insurance Verification & Billing Support

• Verify patient insurance eligibility and benefits

• Obtain pre-authorizations when required

• Submit clean claims and follow up on rejected or unpaid claims

• Communicate with insurance providers to clarify coverage or resolve issues

• Assist patients with insurance-related inquiries

Intake & Documentation

• Manage patient intake and create/update patient profiles

• Maintain accurate and organized patient records in EMR

• Ensure all documentation is complete and up to date

• Support collection follow-ups for patients without payment details on file

Administrative & Operational Support

• Answer inbound calls and assist patients virtually

• Coordinate with therapists and internal team members

• Manage emails, forms, and internal communication tools (Microsoft 365)

• Track and support referral communication and follow-ups

• Assist in improving workflows and reducing operational bottlenecks

Tools You'll Use

• Ocean Friends (EMR)

• Microsoft 365 (Outlook, Teams, OneDrive, Planner, Forms)

• Excel and Word

• 2+ years of experience in a medical virtual assistant, front desk, or healthcare administrative role

• Strong experience in patient scheduling, insurance verification, and claims follow-up

• Excellent written and verbal English communication skills

• Highly organized with strong attention to detail

• Ability to manage multiple tasks and prioritize effectively

• Comfortable handling phone calls, emails, and patient-facing communication

• Reliable, proactive, and able to work independently

• Competitive salary commensurate with experience.

• Opportunities for professional development and growth.

• Work in a dynamic and supportive team environment.

• Make a meaningful impact by helping to build and strengthen families in the Philippines.