Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Virtual Rockstar is seeking a full-time Medical Virtual Assistant to join our client's team. This role is virtual and patient-facing, offering the opportunity to assist patients remotely while maintaining our clinic's high standards of patient care. You will be working with WelcomeWare software, so a strong ability to manage digital tools is essential. The ideal candidate should be comfortable handling virtual patient interactions, scheduling, insurance inquiries, and more.

About our client:

We are a well-established chiropractic and physical therapy clinic specializing in orthopedic care and sports medicine. With a strong focus on one-to-one, patient-centered care, our mission is to provide excellence in clinical care, assisting patients in their recovery and overall health through effective manual therapy, education, and individualized attention. We are known for our outstanding reputation in the community and are dedicated to maintaining high standards of care.

Client's Core Values:

• Satisfaction: Patient and personal satisfaction are central to our practice. We strive for patient satisfaction without sacrificing the well-being of the team.

• Reputation: Every action we take reflects our commitment to a stellar reputation within the community.

• Growth: We support both personal and professional development to foster the growth of the entire team.

Responsibilities:

• Patient Appointment Management

• Confirm patient appointments and manage the appointment calendar.

• Handle appointment rescheduling and send appointment reminders.

• Greet virtual patients, provide directions for accessing appointments, and answer calls and emails.

• Insurance Verification & Patient Support

• Verify patient insurance coverage and update patient files with insurance information.

• Explain insurance benefits to patients and assist with insurance-related inquiries.

• Liaise with insurance providers (via portals such as Availity and Navinet) to clarify coverage details.

• Patient Interaction & Support

• Respond to patient inquiries via phone or email, ensuring excellent customer service.

• Maintain patient confidentiality and privacy at all times.

• Maintain a waitlist for patient appointments and contact patients for feedback.

• Electronic Medical Records (EMR) & Data Entry

• Maintain accurate electronic medical records and perform data entry.

• Generate basic reports using Microsoft Excel and EMR data.

• General Administrative Duties

• Assist with other administrative tasks as needed, such as managing patient communication and ensuring smooth day-to-day operations of the virtual practice.

• Provide emergency contact details to patients when needed.

• Experience using WebPT EMR

• Proficiency in Microsoft Excel

• Familiarity with insurance portals like Availity and Navinet

• Excellent virtual communication skills and comfort with patient-facing duties.

• Ability to manage administrative tasks efficiently in a fast-paced, virtual environment.

Technical Requirements:

• High-speed internet and a computer setup that can handle WelcomeWare software smoothly.
  
• Ability to work remotely while maintaining high productivity and patient interaction standards.
  
  

• Experience with WebPT EMR

• Experience using insurance portals (Availity, Trizetto, Navinet, or similar)

• Strong phone skills and comfort in patient-facing roles

• Competitive salary commensurate with experience.

• Opportunities for professional development and growth.

• Work in a dynamic and supportive team environment.

• Make a meaningful impact by helping to build and strengthen families across the globe.