Job Description
Job Description
We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.
Responsibilities
Respond to financial inquiries via phone, chat, or email
Assist with payments, account updates, and billing questions
Document all interactions in the system
Escalate complex issues to supervisors
Maintain productivity, quality, and client satisfaction metrics
Schedule & Training
Shifts include nights, weekends, and holidays
Paid training on financial processes and systems
Requirements
High School or Senior High School graduate (College preferred)
Strong English communication
Customer-focused and detail-oriented
Basic computer literacy and multitasking ability
Willing to work onsite in Metro Manila
Why Join Us
Competitive salary and performance-based incentives
Exposure to financial accounts and professional development
Mentorship and career growth in a collaborative environment
Apply Now
Join Caldwell to support clients with financial inquiries while growing your BPO career.
