THIS IS WORK ONSITE IN EASTWOOD.
As a Customer Service Representative, You Will
- Assist Coaches in facilitating smooth Zoom sessions with children.
- Record attendance and track points earned by children during sessions.
- Take detailed notes on significant events and discussions that occur during the sessions.
- Share session assets, including slides, games, music, and other activities, with children.
- Roster creation, record skip sessions in the roster, rescheduling and other tasks delegated by the client. Tasks changes based on the business needs, expansion and progress.
- Observe the behaviour of both Coaches and children during sessions and report any red flags.
- Log any verbal or chat-related concerns or incidents that arise during the session.
What You Need
Non-negotiables
- 0 - 1 year and 6 months Customer Service Experience (Fresh Graduates and Career Shifters are also acceptable)
- Strong verbal and written communication skills in English.
- Preferred but not required: Knowledge of Zoom and basic computer literacy.
- Ability to report onsite as needed.
- Capability to make sound decisions in urgent situations.
- Open to college undergraduates and senior high school students.
- Reliable, highly responsive, and confident.
- Proactive, and able to respond promptly.
- Strong organisational and decision-making abilities.
- Ability to work in a team environment and support Coaches effectively.
