Marketing Admin Officer (MANILA)

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

• rovide administrative coordination and support across marketing operations, ensuring accuracy, efficiency, and alignment with performance objectives.

• Manage lead processing activities, including updating lead trackers from exported submissions and manual sources, and ensuring timely forwarding to the appropriate Business Development Managers (BDMs).

• Support customer onboarding processes by extracting data from install forms, sending welcome communications with relevant platform access, and updating databases for downstream marketing use.

• Maintain accurate and up-to-date records to support database integrity and ensure alignment with internal systems and processes.

• Upload and manage digital assets within VIP Portal and Academy platforms, ensuring content accuracy and accessibility.

• Support event coordination activities, including maintaining records, preparing initial event documentation, reviewing presentation materials for format consistency, and managing staff registration lists.

•  Assist in the creation or sourcing of basic event-related content, including simple video assets using Canva or similar tools.

• Monitor and manage shared inboxes (e.g., info and marketing inboxes), ensuring timely review, appropriate forwarding, and proper email management.

• Maintain and organize marketing assets, including printed materials, ensuring accurate tracking, naming conventions, and coordination with external vendors such as printers and 3PL providers.

• Manage and organize digital files and folders within OneDrive to ensure accessibility, version control, and efficient document management.

• Support sourcing and ordering of marketing materials through external suppliers (e.g., Alibaba), ensuring cost-effectiveness and alignment with requirements.

• Communicate proactively with internal stakeholders, suppliers, and external partners to ensure smooth coordination and visibility of activities.

•  Ensure all marketing administrative activities are performed in a timely, accurate, and cost-effective manner, aligned with best practices.

• Contribute to a collaborative and proactive marketing team by supporting continuous improvement initiatives and applying feedback from peers and leadership.

• Minimum educational requirement is Senior High School graduate or equivalent.

• 0–2 years experience in marketing communications (or relevant internship/graduate role)

• Exposure to Shopify and associated Apps (training, coursework or on-the-job)

• With exposure and understanding of privacy, opt-in and unsubscribe principles (training provided)

• Preferably with experience in marketing, communications or related qualification.

• Excellent English communication and customer service skills, with proficiency at CEFR Level B2 or higher (spoken, written, and reading).

• Strong data accuracy and high attention to detail.

• Typing speed of at least 40 words per minute (WPM) with 90% accuracy.

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.