Manager, Outlet

Job Responsibilities:

• Proven experience managing a high-volume upscale or luxury restaurant.
• Strong leadership skills with the ability to motivate and develop teams.
• Passion for guest engagement and delivering memorable dining experiences.
• Strong understanding of Forbes/LQA luxury service expectations.
• Ability to manage labour costs, scheduling, and daily operational controls.
• Experience driving revenue, upselling, and outlet profitability.
• Confident handling guest feedback and service recovery situations.
• Strong communication and interpersonal skills.
• Hands-on management style with high attention to detail.
• Experience with POS systems, inventory control, and restaurant reporting.
• Ability to work flexible hours, including weekends and holidays.
• Well-presented, professional, and service-oriented personality.
• Fluent English communication skills; additional languages an advantage.
• Pre-opening or international luxury hospitality experience preferred.

Qualifications:

• Luxury restaurant operations management.
• Team leadership and coaching.
• Fine dining service expertise.
• Guest relations and service recovery.
• Forbes/LQA service standards understanding.
• Staff training and performance management.
• Labour and cost control management.
• Revenue generation and upselling skills.
• Strong communication and interpersonal abilities.
• Attention to detail and quality control.
• Problem-solving and decision-making skills.
• Inventory and stock management.
• POS and restaurant systems proficiency.
• Time management and organizational skills.
• Ability to perform under pressure in fast-paced environments.