Founded in 2019 by four design and retail experts, the company is an online-first furniture company offering a thoughtfully designed, curated collection that's made for real life. We're a young company with big plans so we're looking for talented and driven individuals to grow with us!
The mission of the Logistics Department is to ensure fast, reliable and cost-effective delivery of our products to our customers while ensuring exceptional customer experience from start to finish.
Reporting to the Logistics Manager, the Logistics Administrator is responsible for order entry, inventory tracking, order delivery management, and facilitating returns and exchanges for customers.
You are organized, detail-oriented, love solving problems and are passionate about customers.
Duties & Responsibilities
- Release sales orders for shipping once products are available and ready to go.
- Track outgoing shipments using carrier portals or internal tools and update tracking information in order systems or spreadsheets.
- Perform weekly reviews of all open shipments to ensure deliveries are progressing on schedule and aligned with customer ETAs.
- Monitor shipments based on customer ETA (Estimated Time of Arrival) and flag orders that are late, stalled, or missing tracking updates.
- Prepare and organize shipping documents (e.g., packing slips, BOLs, commercial invoices) and upload them to the correct folders for warehouse and carrier access.
- Assist in reviewing and approving carrier invoices in line with our agreed upon contracts.
- Assist with any other tasks as they arise
Qualifications & Requirements
- Excellent written and verbal communication skills in English
- Highly organized with the ability to prioritize tasks with great attention to detail
- Strong computer skills including Microsoft Excel, Outlook and Word
- Team player with an upbeat and helpful attitude
- Enjoys working in a fast-paced and dynamic environment
- High school diploma required, College or University degree in Business or Supply Chain an asset
- Prior experience in a Logistics support role an asset
- Previous experience working with an ERP system an asset
