Job Description
Update and maintain various systems/tools per standard process documentation which may include:
• Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially)
• Audit own data entry for accuracy and make required corrections
• Conduct data verification
• Respond to various requests for information, as needed. Escalate to supervisor as appropriate.
• File, archive and retrieve documents (paper-based and electronic) using filing standards
• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar, and punctuation.
• Respond to information requests by searching, summarizing research results, and compiling in requested format
• May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
• Follow established policies, procedures, and methods
• May serve as technical and functional resource or super users to other team members
• Participate in process improvement initiatives or special projects as assigned
• Meet established goals and objectives
• Become a subject matter expert for complex processes
• Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis.
IMPORTANT before applying for a job internally:
Review this application criteria.
You must already possess the appropriate visas and/or work permits required to live and work in the country the job is based. Do not apply until you have confirmed these authorizations are in place, or the job description states that international applicants will be considered.
If you apply and are selected for a job at a higher level, it will be offered at your current level. You will be considered for promotion at the next eligible promotion period, except where subject to local law or contractual obligations*.
*ICEG, France, Belgium, Luxembourg, Austria, and Germany: Promotions will be handled in accordance with local labor laws and works council agreements, where applicable).
Priority Skill
Japanese Language
• Willing to be assigned in Cebu site.
• N3 to Native. Prefers if resource has N3 to N1 JLPT or JNAT certification (CERTIFICATION must be provided)
• Nihongo reading/writing/speaking skills is a must.
• MS Windows PC skills is also a must.
• Accenture will provide PC with MS Windows OS. Resources are expected to send/respond to emails in MS Outlook, attend teleconference calls using MS Teams, take screenshots and copy & paste screen sections to electronic documents, etc.
• Resources must be trainable and with high learnability.
• Resources should have professionalism like reporting/leaving work on time, speedy/accurate/quality execution of assigned tasks, having attention to details, ability to do self-checking, ability to follow desktop procedures (DTP) and seek advice from immediate supervisor in case of any DTP deviations encountered etc.
• Resources will need to undergo a minimum of 3 to 6 months training.
