Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Manage and resolve incidents.
Diagnose and troubleshoot technical issues, ensuring high levels of customer satisfaction.
Document internal procedures and maintain knowledge base articles.
Collaborate with the IT team to enhance system functionality.
Educational Qualifications: Bachelors degree in Computer Science or related field.
Experience Level: Less than 1 year of experience in IT support or related roles.
Skills and Competencies: Strong problem-solving skills, proficiency in troubleshooting hardware/software issues, and excellent communication abilities.
Responsibilities and Duties: Provide technical support, assist with system installations, and perform routine maintenance on systems.
Working Conditions: Primarily office-based with potential remote support; may involve occasional after-hours work.
Qualities and Traits: Detail-oriented, proactive, and a strong team player with a passion for technology.
