IT Technical Support

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Job Description

Job Description

Diagnose and troubleshoot issues related to networks, computer systems, hardware, and software.
Provide technical support to customers for the company's software products and application systems.
Ensure system issues are resolved efficiently to minimize operational disruptions.
Deliver real-time support via telephone and live chat to customers and internal departments.
Identify and escalate recurring incidents to ensure appropriate long-term solutions are implemented.
Log and track all inquiries and support calls, keeping customers consistently updated on progress and resolutions.
Create and maintain process documentation, procedures, and user-specific materials, including records of resolved issues.
Communicate technical concepts in clear, non-technical language to assist customers in troubleshooting.
Perform other IT-related duties as assigned.

Requirements

Bachelor's degree or equivalent, preferably in Computer Science, Information Technology, or a related field.
Basic knowledge of hardware and software troubleshooting.
Strong verbal and written communication skills.
Team-oriented with the ability to work with minimal supervision.
Willingness to work rotational shifts.
Logical, rational thinker with strong attention to detail.
Willing to be assigned to Marcos Highway, Antipolo City.
Job Types: Full-time, Permanent