IT Technical Support

1-3 Years

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Early Applicant

Job Description

Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network equipment.
Hardware Support: Install, configure, and maintain computer systems, peripherals, and network devices.
Software Support: Provide assistance with software installations, updates, and troubleshooting.
Network Support: Assist with network connectivity issues, troubleshooting, and maintenance.
Help Desk Support: Respond to user inquiries and requests via phone, email, and in-person.
Documentation: Create and maintain technical documentation and knowledge base articles.
User Training: Provide basic training and support to end-users on IT systems and applications.
Security: Adhere to security policies and procedures to protect sensitive data.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.
1+ year/s of experience in IT technical support or a related field.
Strong knowledge of computer hardware and software (Operating Systems suc as Windows and Mac OS).
Experience with troubleshooting network issues.
Excellent problem-solving and analytical skills.
Strong interpersonal and communication skills.
Ability to work independently and as part of a team.
Preferably but not required: Certification in IT support or related field (e.g., CompTIA A+).