IT Support Specialist

About Hometime

Hometime is Australia's leading short-term rental management company. Property owners hand over their home and Hometime handles everything: bookings, pricing, guest communications, and operations, so owners earn income without the hassle.

We're looking for two IT Support Specialists to help people across Hometime, our managed businesses and hosting partners get the best from their everyday technology. Working fully remotely from the Philippines, you'll join a hands-on IT team supporting a varied environment, including Google Workspace, Microsoft 365 and business applications like HubSpot. If you enjoy solving problems, making work simpler and safer for others, and improving how support is delivered, you'll have room to make a difference here.

Core responsibilities

• Own support requests from first contact through to resolution, helping colleagues remotely with access, software, Windows, macOS and everyday connectivity issues.
• Look after accounts, groups, permissions and licences across Google Workspace, Microsoft 365 and business applications, including HubSpot and our property management systems.
• Give new starters a smooth first day, keep access aligned with role changes, and handle departures securely, coordinating data handovers and equipment returns.
• Keep accounts and access in good shape through regular reviews, secure account recovery and multi-factor authentication, with clear approvals and records.
• Help enroll and support devices remotely, deploy approved software and keep equipment records accurate, working with colleagues and suppliers across Australia and the Philippines.
• Support application setup, integrations and retirement, and help newly acquired businesses move accounts, email and application access into Hometime's systems.
• Help colleagues work securely through security-awareness activities and phishing exercises, resolve routine security gaps and escalate suspected incidents promptly.
• Make support better over time: write useful guides, tackle recurring problems and introduce practical self-service or automation while keeping people informed.

Key skills and experience

• Practical IT support experience, with a service-minded approach and a track record of helping people remotely and seeing requests through.
• At least 5 years of hands-on IT support experience, including remote employee support, account administration and ownership of requests through to resolution.
• Hands-on account and access administration in Google Workspace or Microsoft 365, and the ability to learn and work across both.
• Experience managing application users, permissions and licences, including access changes for new starters, role changes and leavers.
• Confidence troubleshooting Windows, macOS, email, collaboration tools and common connectivity problems.
• An organised approach to using a ticketing system, prioritising requests and balancing daily support with planned work independently.
• Sound security judgement, with care for people's accounts and information and the confidence to escalate sensitive or unfamiliar issues.
• Clear written and spoken English, patience and the ability to explain technical issues to colleagues with different levels of technical confidence.
• Curiosity and a drive to improve how things work. Experience with HubSpot, remote device management, multiple business environments, knowledge bases or automation would be a plus.
• Relevant Google Workspace or Microsoft certifications are a plus but not required. We value practical experience and demonstrated ability; a formal degree is not essential.
• Participate in a shared weekend on-call roster to respond to urgent IT issues, with agreed coverage hours, response expectations and escalation support.

Why join Hometime

• Full work-from-home setup, equipment provided
• Government-mandated benefits plus health insurance from day one
• Quarterly team events to stay connected with the wider team
• Clear growth path with regular feedback and development conversations

Enjoy helping people and making technology work better We'd love to hear from you.