Is this your next challenge as IT Program Management – Tech Resilience & Operations Transformation
The challenge is to:
- Lead the planning, execution, and delivery of complex, cross-functional technology initiatives focused on improving TechOps resilience, service quality, and operational maturity across the Group
- Drive implementation of the Tech Resilience roadmap, ensuring alignment across infrastructure, applications, service management, and business stakeholders
- Establish and manage program governance, including reporting cadence, stakeholder engagement, and decision-making frameworks across regional and market teams
- Coordinate multiple workstreams spanning service management (Incident, Problem, Change), monitoring and observability, CMDB/service mapping, and business continuity
- Identify and manage risks, dependencies, and blockers across teams, ensuring timely resolution and escalation where required
- Work closely with engineering, infrastructure, security, and application teams to drive consistent adoption of operational standards and resilience practices
- Track and report program progress using defined KPIs, maturity scorecards, and service performance metrics, ensuring transparency to senior leadership
- Drive continuous improvement by identifying gaps in processes, tools, and operating models, and implementing scalable solutions across markets
- Support definition and rollout of target operating models, including roles, responsibilities, and governance structures for TechOps and resilience domains
- Act as a key liaison between central and local teams, ensuring alignment and execution consistency across different markets and business units
Do you have experience in
Required Skills
- Practical experience managing large-scale IT programs or transformation initiatives, preferably in IT Operations, Service Management, or Infrastructure domains
- Strong understanding of ITIL processes (Incident, Problem, Change, Service Level Management) and how they operate in enterprise environments
- Experience working with cross-functional teams including infrastructure, applications, security, and vendor partners
- Familiarity with service management platforms (e.g., ServiceNow) and operational tooling such as monitoring, CMDB, or automation solutions
- Strong knowledge of program management practices, including planning, risk management, dependency tracking, and stakeholder communication
- Ability to translate complex technical and operational concepts into clear plans, reports, and executive-level updates
- Experience working in multi-market or regional environments with distributed teams
- Strong analytical and problem-solving skills, with ability to use data and metrics to drive decision-making
- Excellent communication and stakeholder management skills, with ability to influence across different levels of the organization
- Ability to work independently, manage ambiguity, and drive execution in a fast-paced environment
If you have the right skills and experience, this is an opportunity to build your career with Asia's leading retailer.
DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.
To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com
