IT Manager (Business Analyst)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an IT Manager, Applications (Business Analyst) role with TaskUs:

The IT Manager (Business Analyst) leads the Business Analysis team in delivering high-quality business requirements and solutions across multiple projects. This role ensures consistency in BA practices, drives continuous improvement, and partners closely with business stakeholders and delivery teams to achieve project and organizational objectives. The IT Manager (Business Analyst) is also responsible for team mentorship, performance management, and ensuring that business analysis activities are executed effectively and efficiently throughout the project lifecycle.

Key Responsibilities:

Leadership and People Management

• Lead, mentor, and coach a team of Business Analysts across various business domains.
• Conduct regular performance reviews, provide feedback, and create development plans to enhance BA capabilities
• Manage team resource allocation and workload distribution to ensure project coverage and balance.
• Foster a collaborative and growth-oriented culture that encourages innovation and continuous improvement.

Business Analysis Governance & Quality

• Define, implement, and maintain BA standards, frameworks, and best practices.
• Review and ensure completeness and accuracy of business requirements, functional specifications, and user stories.
• Oversee traceability of requirements from definition through testing and deployment.
• Track progress of BA deliverables and ensure alignment with project timelines and scope.

Stakeholder and Project Collaboration

• Collaborate with business stakeholders, project managers, product owners, and technical teams to define and prioritize requirements.
• Facilitate workshops, requirement sessions, and stakeholder discussions to ensure shared understanding of business needs.
• Manage requirement changes and ensure alignment with evolving project objectives and business priorities.
• Communicate risks, dependencies, and issues affecting BA deliverables to leadership and project teams.
• Support the end-to-end project lifecycle by ensuring clear documentation and smooth handover from analysis to delivery.

Strategic and Process Improvement

• Identify opportunities for improving BA processes, tools, and templates to enhance team efficiency and quality.
• Provide analytical insights to support business strategy, planning, and decision-making.
• Partner with cross-functional teams to align BA initiatives with organizational goals and priorities.
• Drive adoption of tools and techniques that improve collaboration and productivity (e.g., JIRA, Lucidchart).

Qualifications:

• Education: Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• Experience: Minimum of 7+ years of experience in Business Analysis, including at least 2 years in a leadership or managerial role.
• Experience leading BAs in Agile, Hybrid, or Waterfall delivery models.
• Experience with large-scale enterprise or digital transformation projects preferred.
• Exposure to cross-functional or global team collaboration preferred.
• Strong leadership, mentoring, and people management capabilities.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Proven ability to establish and uphold BA best practices.
• Highly organized with strong analytical and problem-solving abilities.
• Proficient in Google Workspace or Microsoft Office (Docs, Sheets, Slides).
• Working knowledge of JIRA for requirements tracking and management.
• Familiarity with Lucidchart or Draw.io for process flow documentation.
• Ability to manage multiple projects and priorities in a dynamic environment.

Education / Certifications:

• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.

Work Location / Work Schedule / Travel:

• Work location: Remote
• Work Schedule: Shifting - Flexible

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.