Connecting Businesses to the Infrastructure Behind Modern Technology
Our client is a trusted provider of solution-oriented products that support building infrastructure and IT networks across global markets. Working closely with leading technology manufacturers and distribution partners, they help organizations access the products, expertise, and support needed to build reliable, future-ready environments. Known for their customer-focused approach and commitment to service excellence, our client continues to strengthen relationships across the technology ecosystem while delivering value through innovation, responsiveness, and technical expertise.
Job Description
As an Inside Sales Representative, you'll play a key role in supporting partners, customers, and internal teams across the IT infrastructure and networking industry. Join an innovative organization that helps businesses build reliable technology environments through solution-oriented products and expert support. This long-term global career opportunity is designed for top 1% talent who thrive in customer-facing roles, enjoy building relationships, and want to contribute to meaningful business growth on an international scale.
Job Overview
Employment Type: Full-Time
Shift: Mid Shift | 8:00 AM - 5:00 PM CET | Weekends Off
Work Setup: Work From Home
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Permanent WFH arrangement
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- 3 to 5 years of experience in Inside Sales, Sales Support, Customer Service, Order Management, or a similar commercial role
- Experience within the IT, technology, distribution, or reseller industry is highly preferred
- Strong communication skills, particularly via telephone and email
- Customer-focused mindset with a professional and positive attitude
- Ability to manage multiple priorities and work effectively in a dynamic environment
- Strong organizational and coordination skills
- Comfortable working with ERP, CRM, and business systems (experience with weclapp is an advantage)
- Basic understanding of IT products, hardware, software, networking, or technology solutions is desirable
- Strong attention to detail and commitment to process accuracy
- Fluent English communication skills, both written and verbal
- Additional European language skills are considered an advantage
What Success Looks Like
- Delivering excellent support to partners and customers
- Preparing accurate quotations and ensuring efficient order processing
- Maintaining high-quality product and pricing information
- Coordinating effectively across departments
- Contributing to successful IT projects and customer satisfaction
- Building strong relationships with partners through responsive and professional communication
Communication is Key
- Demonstrates exceptional communication skills through phone and email interactions
- Serves as a trusted first point of contact for partners and customers
- Represents the organization professionally through responsiveness, reliability, and a solution-oriented mindset
- Creates positive customer experiences that strengthen long-term business relationships
Your Daily Tasks
Partner and Customer Support
- Act as the primary point of contact for sales partners regarding products, solutions, and services
- Provide commercial support and basic technical guidance to partners and customers
- Receive and qualify inquiries, identify customer requirements, and recommend suitable products and solutions
- Coordinate follow-up actions with appropriate internal stakeholders
- Respond to pricing inquiries and delivery schedule requests using the cloud-based ERP platform (weclapp)
- Deliver a professional, reliable, and service-oriented customer experience
Quotation Management and Order Support
- Prepare and manage customer quotations
- Check product availability and lead times
- Follow up on outstanding quotations and address customer inquiries
- Support order preparation and handover for processing
- Ensure all sales-related activities and processes are accurately documented within the ERP system (weclapp)
Product Data Management and Listing Support
- Maintain regular communication with manufacturers and distribution partners
- Collect and update product information, pricing, technical specifications, datasheets, and product images
- Ensure all relevant product information is available internally and externally in required formats and within established timelines
- Support the creation and maintenance of product listing data
Internal Coordination and Process Management
- Coordinate activities between Sales, Technical Support, Marketing, and other internal departments
- Ensure structured communication and effective information flow across teams
- Monitor tasks and deadlines to ensure timely completion
- Prioritize effectively and maintain organization in a fast-paced environment
- Help deliver a professional and responsive experience to partners and customers
Support for IT Projects and Solution Sales
- Assist partners with the commercial and organizational aspects of IT projects and solution-based opportunities
- Support project inquiries, product selection, quotation development, and order execution
- Collaborate closely with technical specialists to ensure alignment between commercial and technical requirements
- Contribute to the successful delivery of customer projects and solution implementations
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
