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Responsibilities:
• Perform detailed assessment and documentation of existing Cisco CUCM and Unity infrastructure, call flows, and dial plans
• Support Direct Routing design activities including SBC configuration, SIP trunking, and global voice policy alignment
• Collaborate with onshore leadership to prepare migration roadmap and execution plans
• Assist in Microsoft Teams voice enablement, testing, user onboarding, and post-migration hypercare
• Maintain logs, issue trackers, and reporting for migration progress and dependencies
• Conduct assessment of current Webex deployment including conferencing, messaging, and voice integrations
• Map Webex features and policies to Microsoft Teams collaboration and governance standards
• Provide technical inputs and support for Teams adoption planning, pilot execution, and global rollout
• Validate Intune device compliance and coordinate VOSS alignment for user provisioning and lifecycle management
• Identify risks, feature gaps, and operational impacts with mitigation recommendations
Professional & Technical Skills:
• Cisco CUCM and Unity Connection
• PSTN integration
• Microsoft Teams Phone System, voice policies, and SIP protocols
• Call quality troubleshooting and QoS network requirements
• Enterprise telephony transformations in multi-region environments
• Cisco Webex platform administration including conferencing and user experience
• Microsoft Teams collaboration services, compliance, and meeting policies
• Intune device enrollment, compliance, and policy enforcement
• Unified communications change management and user adoption programs
Ben Edictio (from the latin word “benediction” which means “blessings”) is established and managed by professionals with over 50 years of combined management experience in Information Technology, Human Resource, Sales, and Marketing disciplines. We have the reach and the resources to connect our clients to the very best talents drawing from our network and database of over 30,000 professionals. We focus on understanding our clients’ business and needs that is why we are able to offer solutions that fit seamlessly in our clients’ organization. We ensure that our IT professionals are thoroughly interviewed to meet specific needs – across every skill set and in any discipline, including: Web Development Programming and/or Support Network Engineering and Administration Systems Analysis Business Analysis Help Desk and Technical Support Enterprise Resource Management Implementation Mainframe Database Design, Development, Technical Writing and Administration Software Development and Engineering Project Management
Job ID: 134338383
