Job Summary
The IT Manager manages IT services, the IT infrastructure and the computing resources of the Firm. He ensures that IT services are continuously available, secure and updated/aligned to Firm operations. The IT Manager will lead and supervise IT projects aimed at improving the IT infrastructure. The IT Manager will lead all IT department initiatives toward full digitalization of all office resources and toward accreditation of internal IT systems under ISO27001.
COMPETENCY REQUIREMENTS
Knowledge
The job holder should demonstrate basic knowledge in the following areas:
- IT Infrastructure
- Management Information Systems
- Database management technology/Data Center Management
- Network Administration and Systems Administration
- IT Security/Cyber Security
- Digital Transformation including use and roll out of AI equipped or enhanced tools.
- ISO9001 and ISO27001
- Business correspondence
Skills
The job holder should demonstrate the following skills:
- Excellent project management skills
- Sound people management skills
- Excellent negotiation skills
- Excellent communication and presentation skills
- Excellent skills in Microsoft Office 365, Azure, I Manage and other IT office management systems.
- Good interpersonal skills
Attitudes
The job holder should demonstrate the following personal attributes:
- Proactive
- Systematic and organized
- Detail-oriented
- With sense of urgency
- Dedicated, patient, flexible
- Hardworking
JOB FUNCTIONS
- Oversee the monitoring, administration and maintenance of the firm's IT infrastructure and assets including:
- in coordination with the Accounting Manager, the firm's billing and collection system, lawyer's daily service report,
- in coordination with the Records Manager, the records and docket system,
- in coordination with the Human Resources Manager, the Human Resources Information System, the performance evaluation system, and attendance and timekeeping system,
- in coordination with the Administrative Manager, the photocopying and scanning network, telephone system, etc.
- In coordination with the Information Security Manager, implement network security initiatives based on information security policies and guidelines
- Lead the planning, budgeting and implementing of appropriate new technology, modifications/upgrades in IT infrastructure and assets, including the transition of the firm's IT infrastructure towards full digitalization, accreditation for ISO27001 and the use of AI in systems administration and legal management
- Oversee trouble shooting and manage the Firm's help desk operations
- Oversee systems backups and archiving and implement disaster recovery/contingency plans for business continuity
- Establish and maintain vendor/service provider relationships and manage the purchase of hardware and software products and other IT supplies
- Propose, in consultation with affected sectors, IT policies necessary to maintain the efficient provision and use of IT services
- Draft IT-related communications that should be relayed to management and/or staff
- Prepare and present IT reports for trend analysis and decision making purposes
- Evaluate internal processes, identify areas for improvement and recommend solutions
- Keep current in and provide expert opinion on new and emerging technologies that may be useful/applicable to Firm operations
- Oversee the administration of IT-related training programs
QUALIFICATION GUIDES
Education: Graduate of a course related to Information Technology/Computer Science
Experience: Candidate must have at least five (5) years of managerial experience in information technology, preferably with a mediumsized organization with multiple office branches.
While hands-on experience with the IT infrastructure of a law firm is an advantage, candidates who demonstrate passion, flexibility, and motivation to quickly learn and adapt to the firm's existing technologies are welcome to apply. The applicant must have a proven track record in leading the digital transformation of administrative, management, and operational resources, with working knowledge of the use and application of artificial intelligence (AI) in IT systems, as well as experience or familiarity with the requirements for ISO 27001 certification, is required.
