Senior Operator (Import and Export)
- 20,000.00 - 30,000.00
- On site work - Ortigas and Cubao
Keep shipments on track, prep docs, and lead airfreight ops at OBP. Ready to own the role Apply now and make it happen!
Job Summary
Working with us means being part of a team that gets things doneand enjoys the journey. You can expect:
- HMO on Day 1 your health and peace of mind come first
- Bonuses, incentives, and recognition we reward results
- Skill-building and training we invest in your growth
- Work-life balance because your time matters
- Opportunities to travel or cross-train as you grow
- A supportive, collaborative culturethat brings out your best
Responsibilities
Client specific Tasks:
Day to Day Collaboration
- Daily Operation: Handle customer enquiries, coordinate with Operating companies on shipment tracking, cargo uplift, customs clearance, delivery.
- Monthly War Room: Attend month end war room meeting, coordinating with Operating companies to tackle hot shipments.
- Complaint: Handle customer complaints, work with Operating companies on corrective action plans.
Reporting
- Daily / Monthly generate reports from system or work with Operating companies in customer format, including shipment track & trace report, EDI data transmission report, billing report, CO2 emission report, damage & loss report.
Billing
- External Billing: Check all the invoices on monthly basis, ensure invoices billed correctly and sent to customer or customer appointed billing houses via EDI or physically within requested timeframes.
- Internal Billing: Prepare control tower cost allocation and invoice monthly, get approval via system.
- Settlement: Work with Finance team on AR and follow up overdue payment.
MBR / QBR
- Data Collection & Analysis: Collect data from Internal system or Operating companies, assess performance again KPI.
- Communicate Result: Share KPI results with internal stakeholders, work with Operating companies on root causes and improvement plans.
- MOM: Prepare meeting minutes with action items of each review.
- Follow up: Follow up action items with internal stakeholders before next meeting.
Generic tasks
Responsibilities:
- Enter data from source documents into prescribed computer database, files and forms
- Check completed work for accuracy and correct data when necessary
- Comply with data integrity and security policies
- Provide customers with product and service information with highest quality standard
- Research required information using available resources
Operations
- Creating and managing orders for new shipments
- Creating import and export FCL, LCL, and Air forwarding jobs
- Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents
- Lodging Sea Cargo, Export Customs Manifest, PRA
- Sending documents to brokers for Import Clearance, EDN request for Export Clearance
- Sending cartage advise, EDO, and other necessary documents to transport
- Coordinate cartage with transport and client
- Monitor customs clearance, follow up on missing documents and requirements to complete clearance
- Send invoices to the clients once costing is approved and follow-up payment
- Send payment request for COD payments such as: disbursements to broker, port charges to shipping line
- All email correspondence
Requirements
- 35 years of experiencein freight forwarding or logistics (required)
- Preferably aLicensed Customs Brokerand with import/export shipment data entry experience
- Graduate ofBS Customs Administrationor related program
- Experience using CargoWise will be an advantage
- Typing speed of 45 WPMor more, with a strong focus on accuracy
- Detail-oriented, organized, and able to multitask
- High computer literacy and MS Office proficiency
- Strong English communication skillsboth written and verbal
- A proactive mindset and ability to stay calm under pressure
- A true team player who thrives in a fast-paced environment
- Amenable to work on site in Ortigas Pasig and Araneta Cubao
- Amenable to work in shift schedule
