Implementation Supervisor (Logistics - Ocean Freight)

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Job Description

Role Purpose:

Drive and support the successful implementation of business awards for business development customers
Ensure adherence to implementation procedures and best practices.
Oversee the execution of award implementations within the country.
Analyze business and operational needs to determine solution feasibility and requirements.
Translate business/operational requirements into implementation plans
Plan, coordinate, and execute all phases of operational implementation projects (scope, timelines, milestones).
Provide support after go-live, ensuring smooth operational transition and addressing early challenges.
Maintain documentation on system configurations, customizations, and enhancements.
Collaborate with internal teams, clients, and vendors to ensure alignment and resolve implementation issues.

Key Activities:

Lead and execute country level business award implementation and corresponding activities in the country.
Ensure that implementation milestones established in the IMPAT360 process are met and monitored effectively.
Execute all implementation tasks as assigned within the IMPAT360 framework.
Support the seamless onboarding of globally and regionally managed customer implementations in the country.
Engage and communicate with key stakeholders to align on award in-formation, including collaboration between Sales, Product, and Customer teams.
Develop and align Customer Standard Operating Procedures (SOPs) with all relevant stakeholders.
Ensure comprehensive understanding and documentation of all customer requirements to guarantee they are met.
Document and communicate new processes to local operations, ensuring effective dissemination and understanding
Monitor and manage country implementation Key Performance Indica-tors (KPIs) and track delivery against defined targets.
Facilitate First Choice activities, focusing on process confirmation, improvement initiatives, and problem-solving strategies.

Other Responsibilities:

Project Management Office (PMO) Project Lead:

Steer and manage local deployment projects, coordinating closely with Regional and Global Deployment teams.
Spearhead local performance/process improvement projects.
Provide regular project status updates and gather local requirements for documentation.

Skills/ Qualifications: