Human Resources Business Partner

Key Responsibilities

• Partner with senior management to align HR strategies with business objectives.
• Lead workforce planning, succession planning, and talent development initiatives.
• Drive organizational development and change management initiatives.
• Oversee employee lifecycle processes, including onboarding, performance management, career development, and offboarding.
• Develop and implement strategies to control attrition across verticals, shifts, and locations.
• Partner with Operations to improve employee engagement and eNPS.
• Lead performance appraisal and talent management initiatives.
• Identify high-potential employees and support career progression.
• Partner with Compensation & Benefits teams on compensation reviews and adjustments.
• Address employee grievances and support positive employee relations.
• Implement employee engagement initiatives that improve morale and productivity.
• Use HR analytics and KPIs to identify trends and support decision-making.
• Streamline HR processes and ensure adherence to internal controls and audit requirements.
• Ensure compliance with labor laws and company policies across all shifts.

Must-Have Qualifications

• 10+ years of HR experience.
• At least 5 years of HR leadership experience within the RCM, healthcare BPO, or shared services industry.
• Proven experience managing/supporting a workforce of 1,500+ employees.
• Experience partnering with senior leadership and business heads.
• Experience managing HR functions across multiple shifts.
• Strong understanding of labor laws and HR best practices.
• Proficiency in HRIS and MS Office Suite.
• Willingness to work night shift to support Manila operations.
• Willingness to work in Manila.

Good-to-Have

• Postgraduate degree in Human Resources or Business Administration.
• Experience with workforce planning and succession planning.
• Experience driving employee engagement and eNPS initiatives.
• Experience in organizational development and change management.
• Strong exposure to HR analytics and performance management.