Human Resources Business Partner

1. Work with HRBT Lead in coordinating with stakeholder and vendors to support timely rollout of HR systems initiatives and enhancement across the organization.
2. Help develop step-by-step documentation with clear instructions to help HR team navigate and use SAPSF (myHR) effectively and ensure that it is regularly updated to reflect system changes or enhancements.
3. Support effective use of SAPSF (myHR) modules, identifying opportunities for improvement and assist in configuration review.
4. Maintain a record of past resolved AMS Tickets and frequently encountered issues that HR team can quickly reference to find answers to similar cases.
5. Ensure timely processing and payment of AMS invoices in line with agreed SLAs (e.g., within 30/45 days from receipt).
6. Complete the scheduled User Access Reviews (Internal and External) within prescribed timelines, with proper documentation and approvals maintained.
7. Support and contribute to Business Transformation and HR initiatives and projects.
8. Provide day-to-day BAU support across all SAPSF (myHR) modules.
9. Assist in the documentation of SAPSF (myHR) processes.
10. Drive monitoring and tracking on tickets raised on AMS Ticketing system to resolution.
11. Serve as overall POC for all data extraction, reporting and analysis from data extracted from SAPSF (myHR).
12. Deliver L1 support for SAPSF (myHR)-related technical queries and/or escalate it to vendor if needed.
13. Act as SME on how to utilize the SAPSF (myHR) across the organization with stakeholders to drive better utilization and education.

Core Competencies:

1. Technical Knowledge / Functional Expertise
2. Innovation and Change Management
3. Problem Solving and Decision Making

Qualifications:

• Bachelor's Degree in HR or IT related course
• Technical Knowledge, Special Trainings and Work Experience: Requires 2 – 5 years of experience

What system/s will be used or required for this role:

• SAP Success Factors (All used modules), Ticketing Tool

List special skills and/or behavioral competencies required to perform the job (non-negotiable):

• Experience in using SAP SuccessFactors, Analytical Skills, Intermediate skills in MSExcel

List special skills and/or behavioral competencies desired to perform the job:

• Change Management, Innovation/Automation, Analytical Skills